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Where we deliver, how long it takes, what it costs and what happens when something goes wrong on the way to you.
Effective date: [[ date of publication ]]
Version: 1.0
This policy applies to orders placed directly on nudori.com. Orders placed on Amazon or TikTok Shop ship under that platform’s options, timings and charges. See section 19.
Destinations and how they are handled
| Destination | Do we ship there? | Notes |
|---|---|---|
| Contiguous United States (48 states + DC) | Yes | Standard, Express and Priority options at checkout. |
| Alaska and Hawaii | [[ ? ]] | Transit is longer and some services are unavailable. [[ surcharge? ]] |
| Puerto Rico, U.S. Virgin Islands, Guam and other U.S. territories | [[ ? ]] | [[ transit estimate and any restriction ]] |
| APO / FPO / DPO military addresses | [[ ? ]] | Shipped via USPS. Transit is not trackable end to end and can take several weeks. |
| P.O. boxes | [[ ? ]] | Carrier-dependent. Some express services cannot deliver to a P.O. box. |
| Outside the United States | [[ ? ]] | If yes, duties, taxes, customs handling and returns all need their own paragraph here. |
Available methods and charges appear at checkout once you enter your address. If we cannot deliver to your address, checkout will tell you before you pay.
Processing is the time we take to pick, pack and hand your parcel to the carrier. It is separate from transit time and both are included in the delivery estimates in section 4.
In-stock orders placed before [[ cutoff time ]] [[ time zone ]] on a business day are processed within [[ ? business days ]]. Orders placed after the cutoff, at a weekend or on a holiday are processed from the next business day.
Processing can take longer during a launch, a sale or a promotion. Where we know in advance, we say so on the website before you order.
Checkout shows the speeds available for your address and what each costs. Each estimate below covers the whole journey. Our processing time plus the carrier’s transit time, so you can read it as “order to doorstep.”
Delivery speeds and charges, contiguous U.S.
| Service | Carrier | Estimated delivery | Charge |
|---|---|---|---|
| Standard | [[ ? ]] | 5–7 business days | $4.99 or free over $35 |
| Express | [[ ? ]] | 2–4 business days | Priced live at checkout |
| Priority | [[ ? ]] | 1–2 business days | Priced live at checkout |
Delivery estimates are estimates, not guarantees, unless we expressly describe a date as guaranteed. What is not an estimate is our obligation to ship within the period we promised when you bought. See section 11.
Standard shipping is free on orders of $35 or more. The threshold is measured on the merchandise subtotal after any discount is applied and before tax and shipping. Gift cards [[ do / do not ]] count toward it.
If you return part of an order and the remaining items fall below the threshold, we may deduct the shipping you would otherwise have paid. We will show you that before it is applied. See the Returns & Exchanges Policy.
Business days are [[ Monday to Friday / Monday to Saturday ]], excluding U.S. federal holidays and the closure dates we publish on the website. Parcels only leave the building on a business day and carriers do not count weekends or holidays in their transit estimates either.
[[ If support reads messages on days the warehouse does not despatch, say so here ]]
Around major holidays we publish order-by dates on the website. Those dates are based on carrier guidance and are not guarantees.
You will receive an order confirmation by email as soon as you order and a despatch email with tracking as soon as the carrier has the parcel. [[ Confirm whether order notifications are also sent by SMS or WhatsApp and whether the customer opts in. ]]
Tracking can take up to 24 hours to start updating after a label is created. A created label is not the same as a collected parcel, if tracking has said “label created” for more than [[ ? ]] business days, contact us and we will chase it.
Split shipments. If part of your order is ready before the rest, we may ship it in more than one parcel at no extra cost to you. Each parcel gets its own tracking email.
Backorders. If an item is unexpectedly unavailable after you order, we will contact you with the expected date and let you choose: wait, swap it or cancel that item for a refund. [[ Confirm the default if a customer does not reply, recommended: cancel and refund ]]
Pre-orders. Where an item is sold before it is in stock, the expected shipping date is shown on the product page and repeated at checkout and in your confirmation email. If that date moves, we will tell you and you can cancel for a full refund.
Please check your delivery address before you submit an order. It is by far the most common cause of a parcel going astray. Include apartment, unit or suite numbers and a business name if it is a workplace delivery.
If you spot a mistake, email support@nudori.com immediately with your order number. We will try to correct it, but once the warehouse has started picking we often cannot. A change is only made when we confirm it.
If a parcel comes back to us as undeliverable, a wrong or incomplete address, repeated failed delivery attempts or an uncollected parcel at a carrier depot. We will email you.
You can then choose a reshipment, for which [[ we charge / we do not charge ]] the shipping cost again or a refund of the items less [[ the original shipping charge? a handling charge? nothing? ]].
If we cannot ship within the period we promised when you bought or within 30 days, where we did not state a period, we will:
We will not treat silence as consent to an indefinite delay and we will not substitute store credit for a refund you are owed. This applies whatever the cause of the delay, including a carrier problem.
If tracking shows your parcel as delivered but you cannot find it:
We will open an investigation with the carrier and tell you what we find. Depending on the outcome we will reship or refund. [[ Confirm the standard remedy and whether we require a police report for a high-value order ]]
Please contact us within [[ ? ]] days of the delivery scan, since carriers close claims after a fixed period and we lose the ability to investigate. A carrier’s delivery scan is evidence, not proof and it does not by itself end our responsibility for an order you never received.
If your parcel or its contents arrive damaged, email support@nudori.com with your order number and photographs of the outer packaging, the inner packaging and the product. Please keep everything until we have told you what to do next, carriers sometimes need to inspect it.
We will replace or refund the damaged items. You are not charged for return postage on a damaged item and there is no 24- or 48-hour reporting deadline on this page.
[[ Include only if we offer an optional shipping-protection product. ]]
Where we offer optional shipping protection at checkout, it is exactly that, optional, never pre-selected and priced and described before you pay. Declining it does not reduce any remedy we owe you under this policy or under the law. Buying it is not a condition of us investigating a lost or damaged parcel.
[[ Confirm: do we require a signature above a certain order value and can a customer request one? ]] Where a signature is required, the carrier will leave a card if nobody is available and will attempt redelivery or hold the parcel for collection.
Every order ships in plain, unbranded outer packaging. There is nothing on the outside that identifies what is inside or that Nudori sent it, only the address label and the sender details the carrier requires.
The descriptor on your bank or card statement is [[ exact billing descriptor ]].
We will not disclose what you have purchased to anyone but you.
Applicable U.S. sales tax is calculated at checkout based on your delivery address and shown before you pay.
[[ If international shipping is offered: state clearly who pays import duties, taxes and customs brokerage and that refused parcels may incur costs. ]]
Weather, carrier network disruption, strikes and similar events can delay deliveries. Where that happens we will keep you informed and work with the carrier to resolve it. This does not remove our obligations under section 11 or your legal rights. It simply explains why an estimate may not hold.
Orders placed on a marketplace ship under that platform’s options, timings and charges, not this page. Use the platform’s own order tools for tracking and delivery support.
Marketplace fulfilment, what governs your order
| Platform | What applies |
|---|---|
| Amazon | Delivery estimates, cancellation cutoffs and shipping charges come from the offer and your order page. Where an order is fulfilled by Amazon, Amazon also handles delivery, customer service and returns. We do not publish a single universal Prime delivery time or cancellation cutoff here, because the applicable programme and your order page control. |
| TikTok Shop | TikTok Shop’s fulfilment rules apply, including its own carrier-scan and delivery timeframes and its order-cancellation window after checkout. Cancellation is status-dependent and is handled inside TikTok Shop. |
To send something back, see the Returns & Exchanges Policy. Your purchase is also governed by our Terms & Conditions and our Privacy Policy.
Email: support@nudori.com
Telephone: +1 (929) 248-4403
Support hours: [[ days, hours, time zone ]]
Typical first response: [[ ? ]]
